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Service Coordination Supervisor in Fremont, CA at Atlas Copco

Date Posted: 11/12/2018

Job Snapshot

Job Description

Imagine your future with Atlas Copco!

Atlas Copco is a world leading provider of industrial productivity solutions.  Our products and services range from compressed air and gas equipment, generators, construction and mining equipment, and industrial tools and assembly systems to related aftermarket and rental.  In close cooperation with customers and business partners and with more than 140 years of experience, Atlas Copco innovates for superior productivity.  Headquartered in Stockholm, Sweden, we presently have 40,000 employees located in 180 countries around the globe.

We are looking for a Service Coordination Supervisor to join our team in our Fremont, CA office.

Job duties:

Supervision (50%) – Daily management of Service Coordinators toward achievement of KPI’s and targets, including Productivity, Customer satisfaction/NPS, Service Variance, Work in Process backlog control, Warranty approval, invoice quality, and invoice processing.  Follow through on issues escalated by the Service Coordinators with urgency, RMA (returned materials) administration and rental fleet invoicing/control are also key areas of responsibility. Report problem areas to Management as required to maintain a high level of customer satisfaction.  

Work-in-process & invoice control (20%) – Hold weekly WIP meetings, support/direct Service Coordinators to achieve WIP, closing, and invoicing targets. Support/direct Service Coordinators as needed to maintain consistent, high quality invoicing toward maximizing Service Department revenue and profitability.

Reporting/Recordkeeping  (20%) – Run various reports as determined by the CTS Operations Manager. Maintain process control spreadsheets.

Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.

Perform all duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer.

Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.

Perform other duties as assigned.

Experience requirements:

One to three years of relevant Service Coordination and/or Planning experience.

Educational requirements:

High School diploma, some college preferred or equivalent

Additional requirements:

Must be able to work independently and have excellent organizational, interpersonal, verbal and written communication, and problem-solving skills. Must be able to manage multiple priorities with flexibility, a positive attitude, and a strong commitment to customer service.  Must be proficient in Microsoft Office, including Word and Excel.  Experience with BPCS required.  Previous supervisory or management experience preferred.

So are you ready for a world-class challenge? Then join Atlas Copco, the world's leading provider of industrial compressed air equipment, parts, and service.

Atlas Copco Compressors LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protective veteran status or any other category protected by state or local laws.